Nissan sales manager became viral for his conversation with customers after the Nissan Pathfinder transmission came out three days after his sale.
In Tiktok, which created 1.7 million views to this writing, John Mesker (@johnmeske) participates in his phone call to customers who bought Nissan Pathfinder.
Mesker reveals in a comment on the screen on the screen that customers had strict purchase criteria with a limited budget of $ 11,000 for four -rituable SUVs less than 100,000 miles, not black.
The Roduguiz family fell on Nissan Pathfinder for the year 2014 to suit the list, just until the transmission comes out three days after the purchase.
Mesker explains how the car passed through the Recon, and the repairs were $ 1,800 of work for the car to make it ready for the front line. However, the mechanics missed the problem of the shutter, which Mesker takes in its call.
“Obviously, you bought the car. The last thing we want to do is put you in a position that makes you uncomfortable,” Mesker begins.
It continues by offering some different options to fix the situation.
“First, we can fix the car. Second, we can recover money for you and restore the car. Finally, we can make you in another vehicle that has already been served, and we know that there are no problems and in your budget,” he suggested.
The proposed Mesker in the swap was a pocket compass, which viewers found it as a ridiculous alternative suggestion.
“The nerve to serve a pocket compass.”
“Compass is a worse idea,” one of the commentators expressed.
I told Mesker Motor1 on the phone, “This compass was the only car that I had on a lot to suit its specified standards.”
To surprise mesker, the Rodriguez couple wanted to repair Pathfinder. Realistically, they expected them to go with one of the other options.
“This is the person we want,” the wife answered.
“Most customers want to switch vehicles. The guard was caught, and I was 100 % sure that they want to switch cars,” Mesker participates.
The wife continues to click on an urgent repair. Mesker is not sure of the schedule, given that workers stopped diagnosing the problem after seeing the issue of transmission and the desire to consult the spouses.
“If you want to fix Pathfinder, we can walk in this way. We must go into and act,” Mesker participates.
In follow -up mailMesker reveals that the Rodiguez couple ended with the recovery.
Mesker Motor1 told, “The Master and Mrs. Rodriguez came to search for a vehicle under 11,000 of the driving, which greatly limits their options. We offer a 90 -day guarantee/3 K mile with all our cars below 100,000 miles or not less than 10 years. The car that suits their needs.”
Why was a loan car not introduced?
Many commentators were confused about the reason why Mesker did not introduce the couple with a loan when Mrs. Rodriguez shared concerns about the exit from the car.
“I should have given them a loan car period,” a commentator participated in Tiktok.
Another answered: “Pathinder repair, presented a displayed vehicle. They are likely to return customers from people in the agency that are decent human beings.”
While people thought this was a poor customer service, Tiktok offered just five minutes of a 45 -minute phone call. I told Mesker Motor1, “We are doing rents, but all rents were booked for two weeks. I would have made a tenant for a simple repair, but this ended until it was a great repair.”
Buying a car may be “as it is” a problem
In Tiktok, Mesker reveals that the couple bought the car “as it is” and rejected the guarantee.
the Federal Trade Committee Reports that automatic guarantee is a promise to fix certain defects or breakdowns during a specific time frame after purchasing a vehicle.
When purchasing a vehicle, the buyer’s guide will tell the customer whether the car is sold “as it is” or with a guarantee. All car dealers used under Federal Law are required to inform buyers if a used car is sold using a guarantee or without a guarantee, Texas Public Prosecutor Arrows.
As it is, he admits that the car does not have a guarantee, and the seller is not obligated to make repairs. If the car is under the guarantee, the seller must include the parts and services that are exactly covered and the duration of the coverage.
In this case, customers bought the car “as it is”, and the agency does not technically bear any responsibility for recovering or repairing the transmission.
Although Mesker was not obliged to provide a recovery or swap, he felt that it was the right thing to do, because the couple was respected during the operation.
